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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and from May 2018 the EU General Data Protection Regulation).
We collect information about you for a number of reasons: this may be to identify you as the church leader, Renew Centre host, or someone who has expressed an interest to be informed about our work. This will enable us to provide you with newsletters, prayer requests, information about retreats, training events and Renew celebrations. The most cost effective way to communicate this information will be by email.
Information can be collected when you interact with us, by email, phone, letter or by signing up to our newsletters either via ‘Mailchimp’ or by contacting us directly.
Newsletters and the website may include photographs of the Renew Centres, activities and of people. Please tell us if you don't want your photograph published and we will respect your wishes.
The type of personal information we may collect about you includes:
We mainly use this information to:
We will not sell, trade or freely share your personal information with any third party, either in the UK, EEA (European Economic Area) or outside this area unless required to do so by an order of a UK court or we have obtained your prior permission to do so.
We may use third-party financial institutions to process our donations. These could include organisations such as Give Net (managed by stewardship.org.uk), Just Giving and Charities Aid Foundation. Donations may be made to Renew Wellbeing through organisations such as these and they will process payments in accordance with their own financial guidelines. We will not receive any bank or credit card details from these organisations.
We may use a third-party marketing platform such as ‘Mailchimp’ to send our newsletters to you. We will always ensure that any such platform is password protected and the only information we will store on this will be your name and email address, unless you have supplied your telephone number when you used the sign up form. Where you sign up to receive our newsletters via the website you are providing your consent for us to email this you.
We undertake to store your personal information on secure password protected devices and will regularly review our internal security policy procedures. Only personnel working for Renew Wellbeing (or authorised volunteers on placement) will have access to this information. All staff and volunteers will be advised on the importance of data protection, confidentiality and secure storage of information.
The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We will never intentionally misuse any personal data we collect or hold.
We will only hold your information as long as necessary and reasonably required for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
You may request at any time for the information we store about you to be erased and we will comply with this. Please note that there are legal reasons which may require us to retain certain information such as financial records for Gift Aid purposes etc.
The privacy of our website visitors is important to us so we do not track any individual visitors.
We are committed to complying with The Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR) on our website and on our website analytics.
We use Cookie-free Analytics to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected.
The anonymised data collected includes: referral sources, pages visited, visit duration, information from the devices (device type, operating system, country and browser) used during the visit and more.
The only cookies collected are essential, namely: session cookies and load-balancing cookies, both of which are exempt from having to gain explicit user consent. See the Information Commissioner's Office (ICO) website for more information.
We strive to be transparent and open. If you wish to discuss our policies further or have any questions/comments about data storage or privacy, contact us at:
Mandy - Administrator This email address is being protected from spambots. You need JavaScript enabled to view it.Ruth - Director This email address is being protected from spambots. You need JavaScript enabled to view it.
Or by post to:Renew Wellbeing66 Bisham DriveWest BridgfordNottinghamNG2 6LT
Our Registered Charity number is 1173963
Please note:*We believe that donors who give a recurring gift to Renew Wellbeing, those who have given a one-off gift within the last 24 months, or those who have pledged to leave us a gift in their Will, have a legitimate interest in hearing from us, and therefore we do not need explicit permission from them to contact them via post.
You may opt out of receiving communications from us at any point, however, we may still contact you by post, telephone or email for administrative purposes, such as confirming your Gift Aid eligibility status.
Last updated February 2025